What should I bring?
To best prepare you for your stay, we highly recommend that you review our handy list of items to bring on our Guest Information page. Please also bring proof of your dog's rabies vaccination or titer if you didn't already provide it with your registration. You will need to bring/purchase your own groceries to prepare your meals.

What is the check-in time?
Check-ins are from 3pm - 430pm only. We understand that you might encounter traffic problems or get lost, so please give us a courtesy call if you are running late. We pride ourselves on providing individualized attention to our campers, therefore we prefer all campers to check in on time so that one of the founders of Glen Highland Farm may give you a tour of the facility and get you settled in by 6pm. We cannot accept arrivals after 6 pm. If you are late and do not let us know, there will not be anyone to assist you upon your arrival and you will have to use other local accommodations and check-in the following morning.

What time is check-out?
Check-out is 11am. We ask that you vacate from your accommodations by 11am so that we may prepare for our next guests. Please note that you are responsible for leaving the lodging in the same condition as when you arrived. Feel free to enjoy the rest of the property and even prepare a lunch in the pavilion before your departure.

What is your policy on payments, refunds and cancellations?
Payment of 50% is due at the time of booking. The remaining balance is due 30 days prior to arrival. Once booked, a deposit in the amount equivalent to one night's stay will not be refundable in the event of any cancellation. There are no refunds if cancellation occurs within 30 days of the planned arrival date. No refunds due to inclement weather.

Is the getaway just for border collies?
No, absolutely not. All breeds are welcome.

Can I bring more than one dog?
Certainly. As long as you can handle multiple dogs, there is no limit.

What is your spay/neuter policy for dogs coming to the Getaway?
Only one unneutered male dog may attend at any given time with other dogs. Must be discussed and approved prior to registration. Female dogs in heat are not accepted at Canine Country Getaway.

Are children allowed?
No. The Canine Country Getaway is an adults only experience. All visitors must be 18 or older.

My dog can be aggressive towards other dogs, can we still come to the Getaway?
Dogs with aggression toward other dogs or people may not be accepted. At the Canine Country Getaway, dog interactions are solely the responsibility of their guardians. Glen Highland Farm takes no responsibility for managing visitor's dogs. Please keep in mind that the Getaway is open to dog lovers and their dogs and like any place where dogs and people come together, it is important that the environment is safe for all who are participating. It is your responsibility as the guardian to manage your dog, not that of GHF. If your dog displays aggression to people or dogs, you may be asked to leave. Refunds will not apply.

Where does my dog stay if I need to go somewhere on my own?
You are responsible for bringing a crate to leave your dog in, either in your lodging or in a shady area on the property. Water, food and toys should be provided if that's what you normally do when leaving your dog.

Do you have hook-up for RV electric? And, what about toilets and showers?
We do have electric hookup for those visitors coming in their own RV's. Electrical outlets are also available in the dining area. We also have private showers and toilets. For details please see our Lodging & Facilities page.

Is the entire property fenced in?
The property covers 175 acres. The property boundaries do have some barrier fencing near roads to help better contain off-leash dogs. Some guests whose dog(s) do not have a recall and are very prone to wander off should keep their dogs on leash. And, when crossing the country roads between various areas of the Farm, it is wise to leash your dog.

Can dogs really be off-leash the entire time?
Yes... but areas of the property are accessed by crossing small local roads -- because of this we ask do you to leash your dog(s) when crossing. We post signs to remind you when to use a leash for everyone and every dog’s safety! The property boundaries do have barrier fencing, but it is not always continuous because of natural barriers such as the Creek or heavy vegetation. While a majority of campers are very comfortable having their dogs off leash as their dogs are accustomed to being off leash, don’t wander off or have a decent recall, there are also campers who choose to have their dogs on leash. You know your dog the best!

How do dogs who have never been off-leash handle all the freedom?
Most dogs actually do beautifully, sticking with other dogs on trail walks and closely to their person since it's a new territory for them. As dogs gain more confidence where they are, when in a new place, they often begin exploring further away from their person. People sometimes feel most comfortable leashing their dogs at different times during their stay. However, to leash or not to leash, is a completely personal decision based on your dog's training.

How prevalent are ticks in your area?
Thanks to our heavy winters, the property is basically tick-free. Campers travel here from all over the northeast to enjoy miles of trails with their dogs without worries of disease-carrying ticks. In fact, in all the years at the farm, we've had reports of only 4 ticks found on dogs.

What's the weather like in the summer and fall?
Summer is upstate New York can be delightful with days averaging 80 degrees and often accompanied by breezes. Evenings are cool and comfortable averaging 60 degrees.

Please be aware that in recent summer seasons, with this summer season in particular, strong thunderstorms frequently pass through the area. If you know your dog(s) are sensitive to thunder you should come prepared with the items you usually need to calm your dogs to help them through the storms. Some suggestions would be melatonin (available in any health food store), ThunderShirts, and crates with covers.

In the Fall temperatures are a delightful 65 during the day and great sleeping weather usually at 50 degrees. The leaves are gorgeous changing in upstate NY, a very dramatic time of year.

We obviously cannot provide refunds for inclement weather... but, we'll do what we can to make your vacation a relaxing and enjoyable one.